The processes in the energy markets are complex. It is demanding for customer service agents to have the competence to be efficient in everyday life. Utility Cloud simplifies the complex processes through smart services so that the business becomes more efficient and dynamic.
Sales and customer management
Simplified complexity
Complex processes made simple
Seamless integrations
Manage the entire customer relationship in the CRM system
Good customer relations are essential to reduce churn. CRM systems are designed to optimize the entire customer journey. Utility Cloud comes with seamless integrations with the market's best CRM and customer service solutions.
Effective customer communication
Customer journeys on automation
Great demands are placed on energy companies' ability to communicate with their customers in a relevant way. Utility Cloud pushes all data and events in the customer relationship so that you can tailor customer journeys that are handled completely automatically by the CRM system. This results in increased loyalty and customer satisfaction.
Digital customer journeys
Win digital customers
Consumers are becoming increasingly digital and demand more from their suppliers. The players who meet customers on the digital platforms will grow. Utility Cloud offers APIs , apps, ordering solutions and data streams that enable digital winning.
Curious about Utility Cloud?
We'd love to have a chat
The energy market is complex. With Utility Cloud makes energy companies more efficient, while at the same time customers get the digital services they want. We are happy to have a non-binding chat and explain how.