Sales and customer management

Simplified complexity

Complex processes made simple

The processes in the energy markets are complex. It is demanding for customer service agents to have the competence to be efficient in everyday life. Utility Cloud simplifies the complex processes through smart services so that the business becomes more efficient and dynamic.

Effective customer communication

Customer journeys on automation

Great demands are placed on energy companies' ability to communicate with their customers in a relevant way. Utility Cloud pushes all data and events in the customer relationship so that you can tailor customer journeys that are handled completely automatically by the CRM system. This results in increased loyalty and customer satisfaction.

Digital customer journeys

Win digital customers

Consumers are becoming increasingly digital and demand more from their suppliers. The players who meet customers on the digital platforms will grow. Utility Cloud offers APIs , apps, ordering solutions and data streams that enable digital winning.