How Bodø Energi Reduced Costs by 20% with UtilityCloud’s Modular Platform

Bodø Energi modernized its customer management and billing operations with UtilityCloud, replacing a closed legacy system with an open, modular, and API-first platform. The transformation reduced invoicing errors, increased automation and flexibility, and contributed to an approximately 20% reduction in operating costs.

Background:

Bodø Energi is a Norwegian energy company providing electricity retail, EV and shore-power charging, and district heating services. As the company modernized its operations, its legacy CIS and billing system became a growing limitation: closed, difficult to integrate, and prone to invoicing errors and manual processes.

To support a more flexible and future-ready operating model, Bodø Energi selected UtilityCloud as its new core platform for customer information management and billing.

Approach:

UtilityCloud provided Bodø Energi with an open, modular, API-first platform that enabled the company to integrate with — and flexibly replace — surrounding systems across its retail operations, something that had not been possible with its previous legacy setup.

As part of its modernization journey, Bodø Energi implemented a CRM system for customer communication and integrated it with UtilityCloud’s platform. This enabled the company to leverage best-of-breed systems for marketing and sales (CRM), while UtilityCloud supports customer management and billing.

We adopted UtilityCloud to move away from a closed, slow-moving and error-prone legacy system to an open, modular and API-first platform. This has made it significantly easier to integrate, add and replace surrounding systems as needed. We’ve reduced invoicing errors, improved operational efficiency and lowered our OPEX by approximately 20%

Ole Angellsen, Director, Bodø Energi

Results:

Despite already being among Norway’s most efficient energy retailers, Bodø Energi has further improved its operational performance supported by UtilityCloud’s modern platform:

*Greater flexibility to integrate with and replace surrounding systems

*Reduced invoicing errors and manual handling

*Improved operational efficiency through automation resulting in ~20% reduction in OPEX